My Health Now Logo

Privacy Policy

Effective Date December 10, 2025
Last Updated December 08, 2025

My Health Now ("App", "Service") is operated by Axis Investment and Development Pvt Ltd. We are committed to protecting your clinical diagnostic data through industry-leading security standards.

1. Data Protection Commitment

We align our data handling processes with the foundational legal framework of Nepal, ensuring every diagnostic report and patient detail is treated with clinical confidentiality.

Constitution of Nepal
National Civil Code 2017
Electronic Transactions Act
Diagnostic Data Guidelines

Zero Commercialization: Your health records are never sold or rented to third-party advertisers.

2. Information We Collect

Directly Provided

Data you enter while creating an account or booking a test:

  • • Identity: Name, Age, Gender
  • • Contact: Phone, Email
  • • Clinical: Medical History
  • • Logistics: Home Address

Automated Data

Information collected via app usage for service optimization:

  • • Device: Model, OS version
  • • Logs: Crash reports, Uptime
  • • Location: For home collection
  • • Network: IP Address

5. Security & Infrastructure

AES-256 Encryption

All sensitive health reports are encrypted both at rest and during transit.

Authenticated Access

Secure OTP and biometric options to prevent unauthorized record viewing.

7. Account Deletion

We provide a transparent mechanism to remove your footprint from our servers within 30 days of request.

In-App Method

Settings → Profile → Delete Account

Email Support

admin@metrolabs.com.np

Support & Contact

Questions regarding your data? Our Data Privacy Officer is available at our Kathmandu HQ.

admin@metrolabs.com.np
+977 015929411

Headquarters

Axis Investment & Development
Baneshwor, Kathmandu, Nepal